Learn how Local Governments can meet the increased service demand from population growth while transforming to modern digital services.

Microsoft Gold Partner, Velrada, shares how you can leverage an industry-standard LGA customer data model and workflows to accelerate your customer engagement transformation underpinned by your strategic goals.

The session focused on Microsoft Dynamics 365 Customer Service and Power Platform including:

• Self-service portal allowing residents to raise issues immediately
• Streamlined case management aligned with service level agreements
• LGA customer & asset data model
• Industry Service Catalogue
• End-to-end case management for mobile workforce
• Knowledge base and automated resolution prompt.