It’s not every day you get recognized by a company of Microsoft’s standing as being the best in the world at what you do.
We can tell you, that day is a great day and one we’ll remember for a while to come. The feeling in our offices in Australia and Europe, the looks on people’s faces and the atmosphere in the air was hard to describe in words. Suffice to say the coffee tasted better, the jokes were funnier and our work seemed to be doing itself.
Being a company that focuses heavily on Dynamics 365 can feel a bit less flashy at times. A lot of folks still see it as a Customer Relations Management (CRM) system, rather than a full-fledged platform that can drive end-to-end business applications. Some aren’t even aware it can be used to run Operations and Finance. When Microsoft CRM and AX (Axapta) were rolled together into Dynamics 365, the vision for a cloud-based platform that could support the entire back end of your business became a reality and for companies like ours, life became a lot more interesting. Suddenly it wasn’t just about tracking sales and opportunities—it was about delivering direct results in every aspect of the business. Best of all, an integrated platform like Dynamics 365, coupled with Field Services, lets us add things like Artificial Intelligence and Geospatial tech to produce incredible outcomes within a business’s offices and out in the field.
In the last few months alone, we’ve worked on solutions featuring:
- Support BOTS you log into via your mobile phone using Snap Chat and facial recognition
- Environmental systems monitored by predictive Artificial Intelligence, with automated dispatch of human repair teams that perform maintenance before a failure
- IoT monitoring of satellite-driven meteorological systems, using pattern recognition to correlate situational factors with power consumption
- Remote facilities management solutions tracking hundreds of thousands of assets and providing automated logistics for transportation, accommodation and catering
All of this gets built on the Dynamics 365 platform—and CRM is still used to keep customers happy and the revenue rolling in. Pretty fun stuff.
Our CEO, Rob Evans, was asked recently what it felt like to win an award like this. This was Rob’s response:
“It feels pretty incredible. Being able to share recognition like this as a team, on the global stage, is rare and extremely gratifying—particularly when it comes from a company like Microsoft. We’ve been partnered together for as long as Velrada has existed and we see this award as proof that working with Microsoft towards the goals our customers have for their own businesses creates amazing results. The guidance and support we’ve received from Microsoft throughout the years has been unparalleled and has fueled the innovation that’s led us to this point.
Our whole crew—from our offices around Australia to those in Europe—are celebrating how far we’ve come with our customers and each other. As you’d imagine, morale is high and motivation for what happens next is off the charts.
What it’s really about is our customers, of course. We’ve been extremely fortunate to work with businesses that have the vision to take the digital transformation bull by the horns and recognize it for the opportunity it is. Our support of our customers and the trust they’ve placed in us in turn to bring them down that path is ultimately what’s led us here.”
Some Notable Projects
We’ve been delivering Field Service solutions to our customers for quite a while, including those in the Facilities Management, Mining, Financial Services and Government sectors. Two of our recent customers stand out and were likely a factor in us getting the award: