At Velrada, we’re proud to have partnered with Capricorn , a member-based organisation supporting over 26,000 automotive businesses across Australia and New Zealand, to deliver a transformative customer experience solution using Microsoft Dynamics 365 Contact Centre.

Capricorn’s goal was clear: streamline and modernise their contact centre operations to better serve their members. With Dynamics 365, we helped them move from a legacy telephony system to a cloud-based, AI-powered contact centre, enabling: 

• A 360-degree view of member interactions
• Seamless integration with Microsoft Teams
• Enhanced agent productivity and faster response times
• A scalable platform ready for future innovation

This project is a testament to what’s possible when great organisations come together. A huge thank you to the team at Capricorn for their vision and collaboration, and to Microsoft for being a trusted partner in delivering intelligent customer service solutions.

At Velrada, we’re proud to be a go-to partner for Microsoft Dynamics 365 Contact Center, having helped multiple customers across industries reimagine their service delivery and drive real business outcomes.