According to the Service Council, average first-time fix rates for field service organizations are just 74%. Further, service calls that aren’t resolved in a single visit require an average of 1.5 additional visits to complete. This not only hurts the bottom line, but more importantly, it creates an unhappy customer.
A new era of field service technology is needed to optimise your field service organisation and help you differentiate from your competitors. A modern and proactive field service organization can increase revenue growth and increase customer loyalty.
You and your team are invited to join us for a special event in partnership with Microsoft at Velrada in Perth on Thursday February 28 2019. Learn about our connected field service solution, roadmap and successes within Microsoft Dynamics 365 for Field Services and Azure IoT. During this event, you will:
- Hear from a Connected Field Service expert on what mastering the service call means for customers today as well as a preview into the future.
- See Dynamics 365 for Field Services and Azure IoT in action and how you can gain valuable insights to improve both the customer and technician experience.
- Experience mixed reality with a real HoloLens device.
- Find out how Connected Field Service can improve customer satisfaction by providing predictable service delivery and enhanced visibility into the customer relationship
Plus, connect with local business leaders during a networking happy hour.
This is an invitation-only session and registration is required to reserve your seat.
Come experience how Microsoft Dynamics 365 for Field Service and Azure IoT are better together. Learn how Dynamics 365 and Azure can empower you to improve both customer satisfaction and resource productivity. Reserve your seat today!