The V:Locity field services solution empowers organizations around the world to create amazing gains in field services delivery and operational efficiency, every day.
Transform How Your Mobile Teams Maintain Assets in the Field.
V:Locity’s asset and facilities management features include job tracking, rostering and stock level management: you always know what needs to be done, the materials required and who’s going to do it.
Companies like Sodexo, with portfolios of services and assets that are carefully tracked in the field, are using V:Locity’s field services technology to shrink operating costs and job completion times dramatically.
Job tracking and dynamic rosters for maintenance teams keep service delivery optimised. Asset management and stock level monitoring ensures equipment is available and in good repair.
Mobile Worker Enablement
Field teams are automatically dispatched to job locations when a ticket is raised. Mobile apps provide asset and service ticket details and allow audio/video to be captured in the field.
Artificial Intelligence monitors performance and failure trends, dynamically scheduling optimum maintenance routines. Cognitive services provide audio and visual monitoring for advanced fault detection.
Deep, complementary back office capability to facilitate procurement, inventory and warehouse replenishment, human resource management and financial management of clients and service operations.
If you have facilities or assets to manage and have a mobile workforce servicing them, then V:Locity can help.
Whether it’s planned or predictive maintenance routines on high-value equipment, service calls to customers or real-time support for IoT enabled facilities, V:Locity’s field services technology lowers operating costs and raises quality of service. V:Locity’s customers range from large multi-national corporations delivering services globally, to national and regional utilities companies managing critical assets, to local councils looking after parks, libraries and public transport.
Microsoft Dynamics 365
Connected Field Service
Microsoft’s D365 suite, coupled with Microsoft Azure, is a comprehensive end-to-end business platform supporting front office customer service delivery, back office operations management and asset data estates.
Leveraging Azure’s IoT (Internet of Things) hub, the D365 Connected Field Service module provides real-time visibility into facility and asset performance, making pre-emptive management of asset portfolios and optimisation of service delivery resources easier than it’s ever been.
Machine Learning, when applied to data sourced from IoT-connected assets, facilitates pre-emptive maintenance and other optimisations. Cognitive Services (and Microsoft’s “LUIS”) make it easier for humans and machines to understand each other. The Microsoft Bot Framework is one way that conversation can take place. Turning audio and video media into data that can be analysed and categorized by a machine is another.
Software as a Service (SaaS) and Platform as a Service (PaaS) models remove the limitations associated with costly physical infrastructure and up-front software licensing.
Microsoft’s Azure cloud services make solution and workflow integration easier than it’s ever been, driving an accelerated time-to-value. The common data platform it provides also facilitates the application of Artificial Intelligence to a given solution.