Local councils are embracing a new wave of digital automation to improve citizen engagement and reduce service delivery costs. Due to the rise of mobile, always-on digital platforms and apps changing citizens’ expectations of how easy service delivery should be, local governments are innovating, with a range of new digital products and initiatives to streamline engagement and make life easier.
But it’s not all smooth sailing. Legacy systems and work practices are typically ill-equipped to deal with this rapid shift to a citizen centric, technology enabled service delivery model.
Local Government
Put people first in an
increasingly urban world.
Say goodbye to legacy systems, and hello Microsoft.
There's a new way of delivering efficiency and outstanding
experiences with scalable, integrated technology.
There's a new way of delivering efficiency and outstanding
experiences with scalable, integrated technology.
Transforming service delivery in local government
Watch Video
LOCAL GOVERNMENT
What we know
The challenge
The opportunity
The potential for technology to revolutionise many areas of local government service delivery is immense. Waste management, transportation, traffic management, asset and fleet management, emergency management and environmental sustainability and reporting are key areas where Velrada has been able to fundamentally improve the performance of many local government organisations.
What we think
We know there is a huge opportunity for local governments to embrace a data-driven approach, leveraging advanced analytics to improve data capture and drive predictive maintenance solutions or provide insights into improved traffic or waste management programs.
We also understand how to deliver an integrated operations platform built on Microsoft’s cloud platform to leverage these data-driven insights and coordinate the resources being deployed in the local area to ensure efficient scheduling, maximise asset utilisation and uncover the potential for automation across the organisation.
We also understand how to deliver an integrated operations platform built on Microsoft’s cloud platform to leverage these data-driven insights and coordinate the resources being deployed in the local area to ensure efficient scheduling, maximise asset utilisation and uncover the potential for automation across the organisation.
What we do
We bring true business context to the Microsoft technology stack.
Our approach is built on a deep understanding of the challenges of local government and our on-the-ground experience delivering transformational business improvement for some of Australia’s largest local government organisations including Penrith City Council, Adelaide City Council and City of Perth.
We also focus on the human element of digital transformation, ensuring that front-line service delivery teams are given the tools and technology they need to improve client outcomes and work together more effectively. And that executive stakeholders have an integrated view of the organisation and a data-driven platform for guiding improvement initiatives.
Our approach is built on a deep understanding of the challenges of local government and our on-the-ground experience delivering transformational business improvement for some of Australia’s largest local government organisations including Penrith City Council, Adelaide City Council and City of Perth.
We also focus on the human element of digital transformation, ensuring that front-line service delivery teams are given the tools and technology they need to improve client outcomes and work together more effectively. And that executive stakeholders have an integrated view of the organisation and a data-driven platform for guiding improvement initiatives.
Why we’re different
We know that change is hard, especially when service delivery is the priority, not managing technology and systems.
We work closely with teams across the organisation to ensure adoption of new technology, demonstrating value and ensuring quick wins, framing outcomes in relation to team productivity and time spent delivering services instead of dealing with system issues or tied up in endless administration.
For our clients, it means an opportunity to use technology to fundamentally improve performance.
We work closely with teams across the organisation to ensure adoption of new technology, demonstrating value and ensuring quick wins, framing outcomes in relation to team productivity and time spent delivering services instead of dealing with system issues or tied up in endless administration.
For our clients, it means an opportunity to use technology to fundamentally improve performance.
Who we’ve helped
