With an aging population and one of the world’s highest life expectancies, there is mounting pressure to provide superior service to Australia’s older generations, in an increasingly competitive market.
The public now have increasing control over directing their core budget and personalising services, whereas previously home-delivered aged care services were managed by approved providers based on their delivery of a set quantity of service packages within a specific geographic area.
The focus for aged and health care providers has switched from cost-control to delivering more innovative and differentiated services, which require new workforce planning models and service delivery platforms to deliver on the product and service innovation that this new marketplace demands.
Legacy systems and work practices are not equipped to deal with this dynamic and competitive market.
Health & Aged Care
Put your people
and clients first, not
systems and technology.
As consumer directed care challenges
legacy service delivery models, the need
to differentiate has never been greater.
legacy service delivery models, the need
to differentiate has never been greater.
Velrada proves that streamlined data access is key to personalised aged care
Learn how
HEALTH & AGED CARE
What we know
The challenge
The opportunity
A rapidly evolving healthcare analytics sector and the rise of consumer directed care have created opportunities for smaller, nimble disruptors to challenge traditional business models as well as uncovered major efficiency opportunities for established players.
To thrive in this changing environment, services providers need to look to integrated field service management, mobile service delivery and a data-driven approach combining advanced analytics, artificial intelligence and service automation to monitor and predict patient behaviour and support the delivery of virtual health services in the home.
To thrive in this changing environment, services providers need to look to integrated field service management, mobile service delivery and a data-driven approach combining advanced analytics, artificial intelligence and service automation to monitor and predict patient behaviour and support the delivery of virtual health services in the home.
What we think
Meeting the challenge of digital transformation in an industry new to technology enabled innovation, combined with a dynamic regulatory environment and the privacy and security considerations of service delivery, requires a high degree of agility and capability.
In short, it’s not easy.
But having worked across industries and seen the value creation that takes place from using cloud-based technology platforms and applications to transform service delivery – like Silver Chain’s Hospital in the Home initiative - we know it’s worth it.
In short, it’s not easy.
But having worked across industries and seen the value creation that takes place from using cloud-based technology platforms and applications to transform service delivery – like Silver Chain’s Hospital in the Home initiative - we know it’s worth it.
What we do
We bringing true business context to the Microsoft technology stack.
Our approach is built on a deep understanding of the industry’s challenges and our on-the-ground experience delivering transformation business improvement for some of Australia’s most innovative health and aged care providers.
We put business first, technology second.
That means we focus on the human element of digital transformation, ensuring that front-line service delivery teams are given the tools and technology they need to improve client outcomes and work together more effectively. And that business stakeholders have an integrated view of the business and a data-driven platform for guiding business improvement initiatives.
Our approach is built on a deep understanding of the industry’s challenges and our on-the-ground experience delivering transformation business improvement for some of Australia’s most innovative health and aged care providers.
We put business first, technology second.
That means we focus on the human element of digital transformation, ensuring that front-line service delivery teams are given the tools and technology they need to improve client outcomes and work together more effectively. And that business stakeholders have an integrated view of the business and a data-driven platform for guiding business improvement initiatives.
Why we’re different
We know that change is hard, especially when service delivery is the priority, not managing technology and systems.
We work closely with teams across the organisation to ensure adoption of new technology, demonstrating value and ensuring quick wins, framing outcomes in relation to team productivity and time spent delivering services instead of dealing with system issues.
For our clients, it means an opportunity to use technology to fundamentally improve business performance.
We work closely with teams across the organisation to ensure adoption of new technology, demonstrating value and ensuring quick wins, framing outcomes in relation to team productivity and time spent delivering services instead of dealing with system issues.
For our clients, it means an opportunity to use technology to fundamentally improve business performance.
Who we’ve helped
