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How customers accelerated industry innovation during a year of disruptive change: A look back on 2020

While 2020 can certainly be characterized as a year of disruptive change, it was also a year of accelerated innovation across industries and technology trends that, in many cases, were already gathering pace.

For example, well before the pandemic, many of our customers had embraced a modern compute paradigm in the cloud and were increasingly looking to create an economic flywheel or engine to unlock further innovation. They also showed a keen interest in democratizing digital experiences that allow everyone in their organization, from the frontline worker to the C-suite, to be part of the innovation process. Further, they made the strategic decision to put their data to work by building a connected data estate. Customers accelerating their digital journey in this way are ultimately more agile, resilient and positioned for continued growth in 2021 and beyond.

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