FieldLens is a set of agents, automations and analytics that surround your works management system. They add a modern, AI enriched layer for field workers, supervisors, dispatchers and the wider team, by text, speech to text or voice.
The agent network connects every record and action, and there are three ways in: the Field Service app, the FieldLens portal and the FieldLens mobile app.
The native Microsoft app for dispatchers, schedulers and back office. FieldLens agents surface here through Copilot, on top of the data they already use.
The hub of record for field workers and shift supervisors. Work orders, inspections, incidents, permits, forms and AI summaries in one place.
A voice and AI first app for workers on site, hands busy. A focused slice of the portal for doing the work where it happens.
Each phase of the day reveals a pressure point, see how it shifts when the right piece is in place.
Blind starts mean SLA breaches and uneven crews. Lead the day instead of reacting to it.
A daily intelligence briefing for supervisors and operations leaders.
Bulk asset inspections are slow and cumbersome using traditional forms and navigation.
It analyses field service data, recent email and Teams activity and operational signals to produce a proactive briefing of risks, constraints and priorities on a generative dashboard.
Assigns and reassigns work orders to field workers by location, workload, skills and availability.
Assigning work by hand is slow and uneven, with supervisors juggling who is nearest, who is overloaded and who has the right skills.
It finds the best matched worker and creates or reassigns the work order conversationally, in the dispatch board or a Copilot pane.
Arriving without context drives downtime and repeat visits. Get it right the first time.
A clear, contextual summary of an equipment or asset record.
Understanding an asset's full history, state and issues means navigating multiple tabs and records.
It queries and summarises asset details, service history and recent issues, and can raise new issues straight from the conversation.
Captures, understands and applies warranty information across assets, parts and work orders.
Warranty coverage is often buried in documents or email and unavailable to workers at the point of service.
It extracts warranty details from documents, stores structured data against assets, answers warranty questions and pre-fills work orders.
Clunky capture loses safety and compliance evidence. Record everything by voice, as it happens.
A mobile agent that turns voice and images into test and tagging submissions for fast, repeatable inspections.
Bulk inspections are slow and clunky on a device, especially when a technician is hands busy across many assets.
The technician speaks results and captures images. The agent identifies location and asset class, lists the assets, and records pass or fail, notes and photos by voice.
Translates Velrada vForms responses into automated actions.
Manually interpreting and actioning form submissions delays follow up and risks compliance.
Natural language rules and business skills evaluate responses, run workflows and escalate issues. A failed pre-start can take a vehicle offline, suggest alternatives and raise a maintenance request.
Lets a worker raise a fault or incident from the field by voice and photo.
Field observations get lost or delayed when reporting means paperwork back at base.
It captures the issue conversationally, classifies it, attaches evidence and creates the work request that feeds straight into assignment.
Request and approve permits to work without leaving the flow.
Permit steps are manual and easy to skip, a real risk in regulated work.
It raises the right permit for the task from the field, routes it for supervisor approval, and gates the work until it is approved.
Incomplete work orders mean rework and rejected invoices. Close clean and bill faster.
Validates whether a work order is genuinely complete, not just filled in.
Incomplete or low quality work order data causes rejected invoices, rework and dissatisfaction.
It checks required fields, evaluates the depth of notes and analyses uploaded photos to confirm the evidence is there before closure.
No view of what is failing across the operation. Give leaders assurance, not surprises.
AI summaries across assets, shifts and inspections for supervisors and leaders.
Leaders have no clear view of what is failing or trending across the operation.
It subscribes to every event and surfaces patterns: recurring faults, inspection fail rates, parts pressure and SLA risk.
Ready to give your field team digital teammates?
Speak to Velrada about FieldLens.
