Field Service Transformation with Dynamics 365

Smarter, connected field operations with Velrada.

Our Approach

Velrada helps organisations modernise and optimise their field service operations by combining the power of Microsoft Dynamics 365 Field Service, AI-driven Copilot experiences, and our own IP – PowerRoster and PowerWorker for Assets – to deliver intelligent, efficient, and scalable service delivery across industries, with particular strength in asset-intensive environments.
Dynamics 365 Field Service
Microsoft Copilot
PowerRoster™
PowerWorker for Assets™

Delivering Proactive, Predictive Field Service

Dynamics 365 Field Service enables organisations to move from reactive to proactive service models. Velrada builds on this foundation to:

Improve client outcomes with real-time insights

Streamline workforce management and reduce administrative burden

Enable mobile-first workforce delivery across locations

Enhance collaboration between frontline workers and support teams

AI & Copilot: Empowering the Frontline

Velrada ensures Copilot is tailored to your business context, securely integrated, and delivering measurable value from day one.

With Microsoft Copilot embedded in Dynamics 365 Field Service, your teams can:

Get real-time assistance in the field with contextual guidance

Use natural language prompts to generate work orders, summaries, and updates

Leverage AI-driven insights to make faster, smarter decisions

Reduce training time and improve first-time fix rates

Velrada IP: Built for Asset-Intensive Field Service

PowerRoster™ helps organisations manage complex workforce logistics with precision, ensuring the right people are in the right place at the right time.

A dynamic workforce optimisation engine that enables:
  • Automated rostering based on skills, certifications, availability, and location
  • Scenario planning for workforce demand and capacity
  • Compliance-aware scheduling for regulated industries

PowerWorker for Assets™ empowers field technicians with the tools and information they need to deliver safe, efficient, and high-quality service – even in the most demanding conditions.

A mobile-first, asset-aware field service application that provides:
  • Offline-capable work execution for remote and rugged environments
  • Asset-centric workflows tailored to industry-specific needs
  • Integrated safety and compliance checks at the point of service

Trusted by Industry Leaders

We bring deep expertise in field service transformation across sectors like utilities, mining, healthcare, and government. As a Microsoft Inner Circle partner, we deliver:

Proven implementations of Dynamics 365 Field Service

Industry-specific accelerators and IP

AI and Copilot integration aligned with Microsoft’s roadmap

A focus on measurable outcomes and operational excellence

Get Started.

We will optimise your critical fields operations challenge using Microsoft Field Service by connecting assets, people, and data to automate workflows, improve first-time fix rates, and deliver measurable impact within weeks.

Get in Touch