The COVID-19 world has heightened the ever-present need for local councils to do more with less.  Servicing a community with growing needs with fewer resources and the customer experience at the centre.  New and improved technology solutions provide Local Councils a unique opportunity to reduce the need for manual processes whilst providing outreach and assistance to the community like never before. Join us for an in-depth case study and engaging discussion focused on how Local Government organisations can adopt the Microsoft Platform to provide an in-depth view of the customer and an Integrated, End-to-End, Multi-Channel Customer Experience.  We will showcase the power of a pre-configured Dynamics 365 Portal integrated with Customer and Field Service and discover how they can produce tangible advancements in customer service, cost and efficiency savings and availability of data.