INDUSTRY
- Health & Social Care
- Not for Profit
PROJECT TYPE
- Customer Care Platform
TECHNOLOGIES USED
D365 Customer Service
D365 Field Service
Power Apps
Power BI
Background
Providing care goes beyond delivering services by understand the individual behind every interaction. Working alongside Anglicare, a leading aged care provider supporting thousands of Australians through residential and in-home care services, Velrada helped modernise how frontline teams access and use information to deliver more personalised support.
The Challenge
As demand for aged care services continued to grow, Anglicare needed to replace disconnected legacy systems that limited visibility across operations and made it difficult for care workers to access the information they needed. Their vision was to create a connected, client-centric experience that empowers staff while enhancing the quality of care delivered to every client.
Velrada’s Solution
Leveraging Microsoft Dynamics 365 Customer Service, Dynamics 365 Field Service, Power Apps, and Power BI, Velrada helped Anglicare bring critical information closer to the point of care through a platform that drives:
- A single view of clients across care, scheduling, and service delivery teams
- Real-time access to essential client information through mobile devices in the field
- Increased automation of scheduling, workflows, and service delivery processes
- Greater collaboration between frontline staff and support teams
- Improved operational insights to support informed decision-making across the organisation
Our people, our staff, our hands and feet, care workers, frontline staff, they’re the ones that build relationships with clients. For them to have access to the right information at the point of care is really important. We want our staff to see the person in front of them and to be able to respond to the needs that they are seeing in that moment.
Marcela Carrasco, General Manager, Anglicare At Home
Outcome & Impact
This transformation was driven by a shared commitment to putting people first. By working closely with Anglicare and Microsoft, Velrada helped create a foundation that connects staff, services, and client information in a way that reduces administrative burden and allows care teams to focus on what matters most by supporting the people in their care