At Velrada, we believe every customer interaction is an opportunity to build trust, loyalty, and value.
Our team delivers enterprise-grade contact centre solutions using Microsoft Dynamics 365, Azure Communication Services, and Microsoft Teams.
We combine technical excellence with customer-centric design to create experiences that are seamless, intelligent, and scalable.
Velrada has transformed contact centres across sectors, tailored to the unique needs of the organisation and its customers.
Our Contact Centre capability is led by experienced architects and consultants with deep engagement across Microsoft’s product and engineering teams.
Integrate voice, chat, SMS, email, and social media using Dynamics 365 and Azure Communication Services.
Deploy Copilot Studio bots to handle routine queries and escalate intelligently.
Provide agents with a single interface across CRM, knowledge base, and communication tools.
Improve staffing, scheduling, and performance with integrated analytics and automation.
Streamline service workflows with Dynamics 365 and Power Platform.
Use AI to understand customer needs and emotions in real time.
We embed AI into every layer of the contact centre experience.
Using Microsoft Copilot Studio, Azure AI, and Dynamics 365 Customer Insights, we create solutions that are proactive, predictive, and personalised. Our AI agents assist in triaging cases, suggesting responses, summarising interactions, and even coaching agents in real time.
We also use our own internal AI tools to accelerate delivery, writing user stories, generating solution components, and validating outcomes, ensuring every solution is future-ready.
Velrada doesn’t just implement contact centre technology, we help organisations build the right foundations for long-term success.
Align technology with customer experience goals and operational needs.
Connect Dynamics 365 with legacy systems, ERPs, and third-party platforms.
Ensure secure, compliant, and auditable contact centre operations.
Support agents and supervisors through training, enablement, and continuous improvement.
Establish KPIs, dashboards, and feedback loops to drive excellence.
Evaluate existing environments and identify opportunities for uplift.
We know Microsoft technology inside out, and we know what it takes to build a contact centre that actually works.
Velrada brings together deep product knowledge, real-world experience, and a sharp focus on what matters most: creating solutions that improve customer experience and make life easier for your teams. We don’t just follow best practices, we help shape them.
