Transforming client service, safety and service delivery with a unique, real-time solution for the delivery of Home Care.

Snapshot

With demand for services on the rise, the largest home care provider in Australia, saw an opportunity to transform the way they delivered their Home Care service. Their ‘home hospital’ solution uses Microsoft’s Field Service solution on mobile devices to provide a single source of truth and a central database interfaced with its enterprise system– allowing real-time patient reporting and ensuring transparency of patient care.

Background

The service delivery for the home hospital service was based around disparate legacy systems and manual work, with a marked increase in the number of in-home hospital patients requiring a review of existing systems and processes. With the rise of Consumer Directed Care and the need for innovation in service delivery, Velrada were able to get traction for a new, technology enabled approach to service delivery that demonstrated the value of an integrated, technology enabled approach.

Approach

The new application was to be built on Dynamics 365 is to provide an administrative backend for managers and co-ordinators to create and manage admissions and schedule work allocations (rounds) for clinical staff. The solution needed to provide mobile support that could be used both online or offline to support nursing staff accessing information and updating records in real time to ensure the safety of patients, as well as the security of their confidential clinical information.

Technology

The platform built combines Dynamics 365 and field services management through the Field Service solution on mobile devices to provide a single source of truth. It means our client has a central database interfaced with its enterprise system – replacing manual and legacy systems – allowing real-time patient reporting and ensuring improved transparency of patient care. Our client chose Microsoft Dynamics 365 as it allowed unprecedented customisation.

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