We have an absolute commitment to business and technology alignment, including a strong, practical understanding of the challenges of managing and optimising operational and information technology ecosystems.
We are Microsoft Gold certified partners and have well developed professional practices in Microsoft SharePoint, CRM, BI/SQL as well as integration and architecture experience with SAP, Oracle, Documentum and a range of other enterprise systems and line of business applications:
We have an absolute commitment to business and technology alignment and a practical understanding of the challenges of managing and optimising operational and information technology ecosystems.
Application, solution and integration architecture.
Case management and approvals tracking solutions.
Online service delivery solutions.
Line of business applications and solutions.
Enterprise systems integration projects.
Master data management.
Enterprise data warehousing and integration.
Microsoft SharePoint solutions.
Microsoft SQL and business intelligence solutions.
Microsoft Dynamics CRM solutions.
Integrated Microsoft stack solutions leveraging SharePoint, CRM, SQL, and Master Data Services and Biztalk.
We have broad systems design and implementation experience and draw on our broader organisational change management, project management and business improvement capability to ensure that we deliver an end to end service, not just a technology solution.
In many cases, we are also involved in scoping and defining requirements for technology led solutions and systems aimed at solving complex service delivery challenges for our clients.
WA State Government Department Client, Land and Asset Management System – using master data services to improve data quality, while reducing data management effort and the cost of business systems integration.
Global mining company – Geospatial Information System leading the design and architecture of a master data management solution to enable the implementation of a single view of global assets by location and product.
Global mining company – Workforce Management Solution combining business intelligence, master data management and systems integration to provide a single view of the workforce across contractor and permanent employees and drive operational insight and oversight.
Global mining company – Fatigue Management Solution enabling a 360-degree view of workforce fatigue across real-time operational systems including in-vehicle fatigue monitoring, directly contributing to a reduction in fatigue-related incidents.
Major public enterprise – SharePoint upgrade and enterprise document and records management solution program management, solution and integration architecture, detailed technical design, change management, project risk advisory and an extensive data migration.
Citizen-centric service delivery in the public sector
Over the past ten years (with a particular emphasis on the last five years) there has been a strong and well-documented push for many citizens or business-facing government departments to become more online service delivery oriented – with the primary objective being to improve the quality of service experience for the general public and the business community. We have worked extensively with the following public sector clients to enable this transition.
WA State Government Department - Citizen Centric Online Service Delivery Solution – an online portal, again integrating Microsoft CRM and SharePoint, enabling the Department and its suppliers to effectively and securely utilise the same data sources to provide a public-facing service to over 350,000 WA citizens.
Domestic Violence Advocacy Service Information Management Solution – a case management solution providing a platform for collaboration, data sharing, case-load management and integrated branch office capabilities. Microsoft Australia produced a case study to showcase the work that was done for this department.
Department of Aboriginal Affairs (WA) – Approvals Management & Tracking Solution - eliminating the need for costly and cumbersome paper-based land use applications, and ensuring consistent and systemised management of the assessment process. Microsoft Australia produced a case study to showcase the work that was done for this department.
Department of Regional Development and Lands Range Control Monitoring System - an integration of Microsoft CRM and SharePoint providing workflow management, data, document and reporting control which has driven data efficiency and paper reduction.
WA State Government Department eLodgement & eConsultation Solution – an integrated solution built using CRM, Master data services and SharePoint with an online interface for lodging and assessing applications, online payment processing and interagency referrals management.
WA State Government Department Candidate Tracking System – an online application and the management of a talent pool who could fulfil the future resourcing needs of the department.