Challenges we often see are:
(1) The need to manage information in accordance with legislative requirements. This is particularly difficult when the majority of agencies store information in disparate systems in a variety of formats. Furthermore many agencies cannot afford to implement a full blown Enterprise Content Management system that adheres to compliance standards. Therefore many agencies must achieve compliance within the limitations of their existing systems and resources.
(2) The need to improve the delivery of services to the public through an integrated service delivery framework that consolidates existing services into a single offering - "a one stop shop". For instance, a resource company may want to commence mining operations on land within Western Australia. At present they are required to lodge three applications with three different agencies to gain approval. The challenge for agencies is to work together to provide a single view to these services using existing systems and technologies.
(3) Managing the constant restructuring. Many agencies will be split or merged with another agency requiring them to reorganise their information, systems and infrastructure. Apart from the obvious challenge of splitting or integrating information stored in multiple disparate systems there are also significant cultural and procedural challenges associated with restructuring.
While there is no question that Government agencies put a great deal of money and effort into information management solutions, a significant amount of this effort falls short of achieving its objective. This can be attributed in part to difficulties effecting real and lasting change but is further complicated by out-dated technology platforms, limited funding and in some cases a lack of knowledge and skills. Added to this, Government budgets are continuing to be cut which in turn effects the amount of funding available for IT, IM or business improvement projects.
Furthermore, Information management is perhaps one of the least understood disciplines in Government as it is often perceived to be a sub-set of Information Technology or an extension of Records Management. Information Management is a discipline which involves management of various processes that enable the creation, production, collection, organisation, storage, retrieval and distribution of information resources in an organisation. It is focused on the management of unstructured information such as email, documents and records as well as structured data such as engineering, financial and personnel data and is core to delivering effective and efficient services to the public.
The consultants at Velrada understand these challenges and are focused on developing integrated business solutions that deliver value driven results. Our approach is to partner with agencies to develop integrated information management solutions focused on a people, process and technology. We understand that these solutions must be driven by the business not by the technology.
Velrada has significant experience working in Government and is available to assist you in the following areas:
- managing programs and projects;
- developing strategies and transformation roadmaps;
- assisting you to develop business cases which include a return on investment evaluation for new systems and technology;
- delivering practical solutions that will add value to the organisation;
- assisting you to maintain compliance with legislation; and
- delivering quick wins whilst recognizing the need to manage change.
Velrada is qualified under a number of Federal and State common, multiuse and preferred supplier arrangements including WA CUA 14008.